Terms And Conditions

Terms and Conditions for the App ​BEDEK 

All rights reserved

© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD .

شركة بيدك المستقبل للتجارة الإلكترونية وخدمات التوصيل ذات المسؤولية المحدودة ©

 

Important Notice - Please read carefully

These Terms and Conditions set forth the legal and regulatory framework governing your use of the BEDEK app, its website, and related services, including browsing products, creating accounts, placing orders, making payments, and utilizing support, delivery, and related digital features. Please read this document carefully before using the app, creating an account, or placing any order.

Your use of the BEDEK app or website, the creation of an account, or the placement of any order constitutes your acknowledgment that you have read, understood, and agreed to be bound by these Terms and Conditions, You also agree to any supplementary policies, instructions, notices, or regulatory addenda issued by the Company from time to time that are relevant to the service.

For clarification purposes, the BEDEK app serves as the primary platform for users and customers to purchase goods and utilize services offered through the Company’s commercial ecosystem, while the Company may provide other apps, platforms, or operational interfaces related to the same activity, including, for example, the Bedek Seller app for business partners and stores, and the Bedek Delivery app for delivery services and drivers or representatives. Each of these applications or services, where applicable, has separate terms and conditions governing their scope of use and specific legal relationship, without this leading to confusion between the scope of this document and the scope of other documents.

 

 

 

Table of Contents Number

Table of Contents

 

  1.  Definitions and Terms

  2.  Scope of Application

  3.  Terms of Use

  4.  Ordering and Purchasing Process

  5.  Prices and Payment

  6.  Delivery and Shipping

  7.  Returns and Exchanges Policy

  8.  Liabilities and Obligations

  9.  Intellectual Property Rights

  10.  Data Protection and Privacy

  11.  Promotions and Competitions

  12.  Dispute Resolution

  13.  General Provisions

  14.  Contact Information

 

 

1. Definitions and Terms

For the purposes of these Terms and Conditions, the following words and phrases shall have the meanings set forth opposite each, unless the context requires otherwise:

  •  The Company, or we, or us: Bidak Al-Mustaqbal for E-commerce and Delivery Services Limited Liability Company, or any entity affiliated with it or officially authorised by it to manage the Platform or part of its services.

  •  The App or the Platform: the Bidak App, its website, and all its digital interfaces, services and associated electronic features.

  •  User, Customer or You: any natural or legal person who uses the App, browses the Platform, creates an account, places an order or utilises any service available through it.

  •  Products, Goods or Merchandise: any natural or legal person who uses the App, browses the Platform, creates an account, places an order or utilises any service available through it.

  •  Order: any purchase order, booking or contract submitted by the user via the app to obtain a product or service offered on the platform.

  •  Business Partner: any shop, provider, supplier or commercial entity offering its products or services via the platform, including entities that may be subject to an independent operational relationship via Bedek Seller.

  •  Delivery Services: Logistics services relating to the collection, transport or delivery of orders, whether carried out directly by the Company or via drivers, agents or relevant operational parties, including those that may be subject to the Bedek Delivery app.

  •  Privacy Policy: The policy adopted by the Company to regulate the collection, processing, use, retention and disclosure of personal data.

  •  Wallet: Any electronic balance, monetary value, points or credits credited to the User within the App, in accordance with the mechanisms adopted by the Company from time to time.

  •  Applicable Law: The laws, regulations, rules and decrees in force in the State of Libya, unless expressly stated otherwise in a separate document or specific contract.

 

 

2. Scope of the Application

2.1 About the Application

Bedek is an e-commerce and digital ordering platform primarily intended for users and customers within the State of Libya, designed to enable them to browse, order, and purchase products and services and track their fulfillment through a unified digital experience. Arabic is the primary language used in the App, as well as in communications, notifications, and support, unless the Company decides to make other languages available for certain interfaces or services.

This platform may also be linked to other operational services or applications within the BEDEK commercial ecosystem; however, this linkage does not imply that the terms governing each service are consolidated into a single document. Accordingly, the customer’s use of the BEDEK app does not automatically grant them the status of a business partner in Bedek Seller or the status of a driver or representative in Bedek Delivery; furthermore, the use of either of the latter two apps is subject to separate and supplementary terms depending on the nature of the relationship and the service.

2.2 Geographic Restrictions

The app’s services are available within the State of Libya, and the Company may, at its operational discretion, determine the cities, regions, coverage areas, pickup points, operating hours, or types of services available in each area. Certain features may also be restricted or disabled, in whole or in part, for users outside the approved geographic scope or in areas where the service cannot be provided appropriately or safely.

2.3 Eligibility for Use

To use the Application and submit orders, the user must possess the legal capacity necessary to enter into contracts and assume obligations, be at least eighteen years of age, reside in Libya or have a valid delivery address within Libya, and have the legal and financial capacity to fulfill obligations arising from the use of the Application or from orders submitted. If the App is used on behalf of a legal entity, institution, or business, the user acknowledges that they are legally authorized to represent and bind that entity.

 

3. Terms of Use of the App

3.1 Registration and Account Creation

The use of certain App services may require the creation of a personal account by providing the Company with valid, accurate, up-to-date, and complete information, such as name, email address, mobile phone number, contact information or address, and any other data the Company deems necessary to provide the service, verify identity, or fulfill orders. The Company may employ additional verification methods, including verification messages, phone number confirmation, or any other appropriate technical means.

The user is obligated to maintain the confidentiality of their account login credentials, including the password and verification codes, and is responsible for all activities, orders, or actions carried out through their account unless they prove to the Company, in a manner acceptable to the Company, that there was unauthorized use not attributable to their negligence or failure.

3.2 Acceptable Use

The user agrees to use the app in a lawful, responsible, and appropriate manner consistent with its intended purpose, and shall refrain from any conduct that may compromise the security of the platform, the safety of its users, the interests of the company or its business partners, or the brand’s commercial reputation. This includes, but is not limited to, refraining from posting or transmitting any illegal, defamatory, abusive, obscene, racist, or fraudulent content, and not using the Application to harm others or to circumvent order, payment, offer, or technical support mechanisms.

The user also agrees not to enter false, plagiarized, or third-party data without proper authorization, and not to use automated or software means to interfere with the app’s operation, extract data from it, bypass security measures, or attempt unauthorized access to any part of the company’s systems.

3.3 Security and Account Protection

Although the Company takes reasonable technical and organizational security measures to protect accounts and data, the user is also obligated to take necessary precautions, including choosing a strong password, not sharing login credentials with any third party, logging out of shared devices, and immediately notifying the Company upon suspicion of any unauthorized activity or of a breach or loss of control of the account.

3.4 Prohibition of Use or Account Suspension

The Company reserves the right, at any time and in its reasonable discretion, to suspend, restrict, or terminate an account, reject any request, or deny access to the Application, if it determines that there has been a violation of these Terms or any applicable law, the provision of false or misleading information, misuse of the Service, or exposure of the Platform, users, or business partners to any technical, legal, or operational risk, or if required by compliance, safety, or rights protection requirements.

 

4. Ordering and Purchasing Process

4.1 Nature of the Supply and Demand and Terms of Sale

Products and services are presented on the App as an invitation from the Company or a business partner to the user to submit a purchase order or service request; the mere display, listing, or advertising of a product on the platform does not constitute final acceptance of the order. The contract relating to the order is only concluded upon its acceptance by us or by the relevant business partner, and upon the commencement of actual steps to execute, ship, or process it, depending on the nature of the service.

In cases where the platform displays products or services belonging to business partners, BEDEK’s role may be that of an intermediary, coordinator, commercial agent, or technical agent in facilitating the ordering, payment, communication, and fulfillment process, without this necessarily implying a transfer of ownership of the products to the company or its assumption of all material obligations, which remain, depending on the case, with the business partner regarding the product’s quality, legitimacy, or compliance with specifications.

Furthermore, certain commercial relationships with partners and stores may be subject to separate documents or operating terms within Bedek Seller; however, this does not alter the fact that the user’s consumer relationship when purchasing through BEDEK is governed by this document and the relevant supplementary policies.

4.2 Ordering process steps

The ordering process begins when the user selects the products or services they wish to purchase and adds them to the cart. The user then reviews the cart contents, quantities, prices, and estimated fees, and may modify items, remove some of them, or add a valid promo code if available.

The user then proceeds to the checkout stage, where they are prompted to log in, create an account, or continue as permitted by the system. They must then enter a delivery address, select a city, region, or nearest pickup location, or provide any other information necessary to fulfill the order correctly, with the option to choose from available delivery or pickup methods based on the region and service type.

In the final stage, the user reviews their order summary, including the products, price, delivery fees, payment method, and any relevant discounts or notes, and then confirms the order. Order confirmation constitutes the user’s acknowledgment of the accuracy of the entered data and their agreement to these Terms and Conditions.

4.3 Acceptance and Rejection of Orders

We may accept or reject an order, or request verification of certain details before accepting it, and we may cancel it in whole or in part if there is a valid reason to do so. This includes, but is not limited to, incomplete order details, failure to obtain payment authorization, a material error in price, description, or availability, suspected fraudulent behavior, the order’s violation of the law or approved policies, stock unavailability, or inability to fulfill the order for operational, logistical, security, or legal reasons.

In the event that an order is rejected or canceled after payment of the full amount or a portion thereof, the Company shall, depending on the payment method and the nature of the situation, refund the amount to the wallet or payment method, or provide a credit or alternative financial remedy in accordance with applicable regulations and procedures.

 

5. Prices and Payment

5.1 Pricing and Delivery Fees

Prices for products and services, delivery fees, and any additional charges are displayed on the app based on the information available at the time the order is placed or reviewed. Prices and fees may vary depending on the product type, city, service area, order value, time of fulfillment, current promotions, or selected delivery method. The Company may also offer free or discounted delivery services in certain cases, areas, or campaigns as indicated on the platform at the time of the order.

5.2 Price Adjustments

The Company and its business partners exercise reasonable care to ensure the accuracy of published prices and information; however, material, technical, or human errors may occur in the price, description, or fees. If a material error is discovered before the order is accepted or during its review, we reserve the right to notify the user of the correction and give them the opportunity to confirm the order or cancel it. If payment has already been made, the difference may be addressed by refunding the excess amount or canceling the order, as appropriate.

5.3 Offers and Discounts

Offers, discounts, promotional codes, and the terms for their use are subject to availability, the duration of the campaign, and any special requirements or restrictions announced by the Company, and may be modified, suspended, withdrawn, or replaced at any time unless a binding commitment has been made regarding them. The user may not circumvent the promotion systems or use more than one account or any unlawful means to obtain undue benefits; in such cases, the Company may cancel the promotion, suspend the account, or take any appropriate action.

5.4 Payment Methods

The Company may, as available on the Platform from time to time, accept payment via e-wallet, prepaid cards, online banking, cash on delivery, or any other method approved by the Platform. The Company is committed to taking reasonable measures to secure payment transactions; however, it shall not be responsible for any malfunction arising from third-party payment systems beyond its reasonable control.

5.5 Payment Terms and Confirmation

The fact that the amount has been debited, the wallet has been credited, or the financial transaction has been executed does not constitute final acceptance of the order; rather, the order remains subject to review and confirmation in accordance with these terms. The Company may reject or cancel the order and refund the amount or credit the balance if there is a valid reason to do so, including incomplete payment, verification failure, inability to fulfill the order, or suspicion of violation or fraud.

 

6. Delivery and Shipping

6.1 Delivery Times and Scheduling

The Company aims to execute and deliver orders within the estimated timeframe displayed on the app or notified to the user; however, all delivery dates remain estimates and are not absolutely guaranteed unless expressly stated otherwise. Delivery times may be affected by order volume, the nature of the products, the delivery location, and traffic, security, technical, weather, or operational conditions.

6.2 Product Availability

If a product is unavailable or cannot be supplied or prepared after an order is placed, we may notify the user and suggest an alternative if available or cancel the affected portion of the order or the entire order, as the situation requires, while processing any amounts paid in accordance with our established policy.

6.3 Multiple Deliveries

If an order includes more than one product, more than one business partner, or more than one fulfillment source, delivery may be made in separate batches or via more than one shipment or carrier, and the User agrees to this whenever it is operationally necessary.

6.4 Transfer of Ownership and Responsibility

Responsibility for the product passes to the User upon delivery to the User, to a person authorized by the User to receive it, or to the location or point where the User requests it be left in accordance with the User’s accepted instructions. Legal title passes in accordance with the nature of the product and the applicable contractual relationship, and upon completion of payment and delivery, where applicable.

6.5 Verification of Orders Upon Delivery

The user is obligated to inspect the order within a reasonable time of receipt and to notify the Company as soon as possible in the event of any apparent shortage, error in the product, quantity, or condition of the packaging, or any other visible defect that can be detected at the time of delivery. The Company may request photos, data, or supporting information to verify the report and take appropriate action.

6.6 Delivery Address and Delivery Methods

The user bears full responsibility for entering a correct, clear, and complete delivery address, and for providing an effective means of communication to confirm the location or coordinate with customer service or the delivery representative. The Company shall not be responsible for any delay or failure to fulfill the order resulting from inaccurate or incomplete information, or from the inability to contact the user or the user’s failure to respond in a timely manner.

6.7 Alternative Delivery Arrangements

Where necessary, and by agreement or in accordance with instructions provided by the user, alternative delivery arrangements may be adopted, such as delivery to an authorized person, to a collection point, or to a secure location designated by the user, subject to the nature of the product and service conditions. The risk of safekeeping, loss, or damage passes to the user from the time the accepted alternative arrangement is implemented.

6.8 Delay in Delivery

If delivery is delayed beyond a reasonable estimated timeframe, the Company will make reasonable efforts to contact the User to provide updates and status updates on the order. The Company shall not be liable for the delay if it arises from the User’s fault, causes beyond reasonable control, or exceptional operational or logistical circumstances. However, the Company may, at its discretion, offer commercial compensation, coupons, discounts, or alternative solutions to enhance the user experience, without this constituting a general, fixed obligation in all cases.

 

7. Return and Replacement Policy

7.1 The Right to Return and Exchange

The Company acknowledges the Customer’s right to request a return or exchange in cases permitted by law or allowed by the nature of the product and the policies adopted on the Platform, particularly if the product differs substantially from the description provided, is defective, is unfit for use by its nature, or was delivered in error. Certain products or categories remain subject to specific restrictions due to their nature, such as perishable goods, personal items, or products that show signs of use or have been opened in a manner that prevents their return in accordance with the policies specific to each category.

7.2 Conditions for Returns and Exchanges

For a return or exchange request to be accepted, unless the defect is hidden or relates to a fundamental lack of conformity, the product must be in its original condition to a reasonable extent, must not have been subjected to use, damage, or alteration that alters its nature upon delivery, and the request must be submitted within the period specified by the Company or required by law or the nature of the product. The Company or its business partner may request an inspection of the product before finalizing the procedure.

7.3 Procedures for Submitting a Return or Exchange Request

Return or exchange requests must be submitted through the channels approved by the Company, such as customer service, in-app support, official social media channels, email, or the designated contact number. The customer must provide the Company with basic information regarding the order, including the order number, a description of the product in question, the reason for the request, and any photos or information that may assist in verification and decision-making.

7.4 Cases of Full Refund

The full amount may be refunded to the user if it is proven that the delivered product differs substantially from the description provided, or if the order was canceled before acceptance or before processing or shipping began, or if the order could not be fulfilled due to reasons attributable to us, our business partner, or circumstances preventing contract fulfillment, all in accordance with the nature of the case and the applicable policies.

7.5 Responsibility for expectations of use

We are not responsible for any specific use or purpose the customer expects from the product unless such purpose is explicitly stated in the product description or confirmed through published specifications or an explicit warranty issued by the party responsible for the product.

7.6 Returning Products to Collection Points

In cases where we or our business partner allow products to be returned to specific collection points or centers, the customer must coordinate in advance, follow the approved instructions, and present proof of the order or purchase upon handover. The business partner’s acceptance or approval may be required in cases where the nature of the product or the reason for the return is directly related to the supplier or to the company’s own policies regarding that supplier.

7.7 Processing of Refunds

Refunds are processed within a reasonable timeframe depending on the payment method, the nature of the claim, and the inspection and verification procedures. Refunds may be credited to the wallet, the original payment method, or through any other financial mechanism adopted by the Company. Unless proven otherwise, the refund does not include any fees or costs already incurred due to a service rendered, a user error, or the nature of the service itself.

7.8 Returned Product Inspection

The Company and its business partner reserve the right to inspect any product the customer requests to return or exchange before making a final decision on its acceptance, in order to verify its condition and whether the return or exchange conditions apply to it.

7.9 Shipping Responsibility

If the customer is asked to return the product themselves or via a shipping or delivery service, they must follow the approved instructions and retain proof of shipment or delivery. The Company shall not be liable for the loss or damage of the product during return if it is carried out outside the channels or procedures specified by the Company, or if the shipment is undocumented or contrary to the instructions.

 

8. Responsibilities and Obligations

8.1 Responsibilities of the Company

8.1.1 Quality of Content and Information

The Company exercises reasonable care in developing and operating the Application, updating its content, and displaying products, services, and related data; however, it does not guarantee that all information is free from errors, omissions, or non-material discrepancies. The published information does not constitute legal, technical, or professional advice tailored to a specific situation. It is the user’s responsibility to verify the suitability of the products or services for their specific needs before completing the order.

8.1.2 Accuracy of Product Descriptions

The Company attempts to display product descriptions, images, and specifications as accurately as possible; however, some images may be for illustrative purposes, and colors, sizes, packaging details, or certain visible features may differ slightly without affecting the essence of the product, particularly when products are provided by business partners or external suppliers.

8.1.3 Service Availability

The Company cannot guarantee that the App or Website will remain available without interruption at all times, or that they will be completely free of errors, malfunctions, delays, or technical risks; however, it will use reasonable efforts to maintain service continuity, ensure the stability of its systems, and improve their performance.

8.2 The Company's Limitation of Responsibilities

8.2.1 General Exclusion of Responsibilities

Nothing in these Terms excludes or limits any responsibility that cannot be legally excluded or limited, including liability arising from fraud, gross negligence, or any rights granted to the consumer under applicable laws. Otherwise, the Company’s liability is limited to the extent permitted by law.

8.2.2 Unforeseeable Damages

You agree that the Company shall not be responsible for any indirect, consequential, special, or reasonably unforeseeable damages or losses, including loss of profits, opportunities, reputation, or use, arising out of the use of the App or Product, or the inability to use, delay, or interruption thereof.

8.2.3 Suitability of Products for Use

It is the user’s responsibility to verify the suitability of the product or service for the intended purpose, unless the Company or a business partner has provided an express and specific warranty regarding such purpose. The Company shall not be liable for misuse, improper use, or use contrary to the nature of the product or the associated instructions.

8.3 User Responsibilities

8.3.1 Accuracy of Information Provided

The user bears full responsibility for the accuracy of the data provided when creating an account, placing an order, making a payment, requesting support, or initiating a return, including identification, contact, address, and payment information, as well as any special instructions related to the service.

8.3.2 Responsible Use of the Application

The user agrees to use the application in good faith, lawful, and responsible manner, and not to take any action that harms the company, business partners, representatives, other customers, the application’s technical infrastructure, data security, or commercial trust in the platform.

8.3.3 Protection of Account Information

The User is responsible for safeguarding their account data, devices, and authentication methods, and is obligated to notify the Company immediately in the event of a lost phone or suspected unauthorized access to or misuse of the account.

8.4 Force Majeure and Exceptional Circumstances

The Company shall not be liable for any failure or delay in fulfilling its obligations if attributable to a cause beyond its reasonable control, including natural disasters, fires, floods, epidemics, wars, civil unrest, or acts of terrorism, power, communication, or internet outages, government decisions or regulatory restrictions, supply chain disruptions, strikes, or the unavailability of services provided by third parties. In such cases, the Company may suspend or modify the Service, extend deadlines, or cancel the order in whole or in part as circumstances require.

 

9. Intellectual Property Rights

9.1 Ownership of Content and Trademarks

All intellectual property rights relating to the Application and the Website and their contents, including text, designs, logos, trade names, graphics, images, software, databases, general layout, and visual elements, belong to the Company, its licensors, partners, or the relevant rights holders, and remain protected under applicable laws and regulations.

Intellectual property rights pertaining to products, brands, images, and content belonging to business partners remain the property of their respective owners, and their display on the App or the User’s use of the Service does not result in any transfer of ownership of such rights to the User.

9.2 Permitted Use

The user is permitted to use, browse, and access the content of the App to the extent necessary for personal and legitimate use related to shopping, placing orders, or utilizing the services, without this conferring any right to reproduce, publish, commercially exploit, copy, modify, or distribute the content beyond the expressly authorized limits.

9.3 Restrictions on Use

The User is prohibited from copying the content, extracting data, republishing it, creating derivative works from it, or using it for any commercial, advertising, or competitive purpose without the prior written consent of the Company or the relevant rights holder. Unauthorized linking to the Application or the exploitation of its trademarks, visual, or technical elements in a manner that suggests a relationship, endorsement, or partnership that does not exist is also prohibited.

9.4 Use of Uploaded Information

If the user, a business partner, or any other party uploads content, images, data, reviews, or other materials via the application, they acknowledge that they have the right to do so and grant the Company, to the extent necessary for the operation, marketing, and improvement of the service, a non-exclusive license to use, display, process, and publish such content in accordance with its policies and in a manner that does not violate the law.

9.5 Protection of Third-Party Rights

We respect the intellectual property rights of others and expect our users and partners to do the same. If any person believes that content published via the App infringes their rights, they may contact the Company and provide evidence of the claimed right, a description of the content in question, its location, and the necessary contact information; the Company may take such action as it deems appropriate, including review, removal, restriction, or suspension, as the case may be.

 

10. Data Protection and Privacy

10.1 Collection and Use of Data

The Company may collect personal, operational, and technical data related to the user and their use of the App, to the extent necessary to create accounts, fulfill orders, provide services, improve the user experience, provide support, ensure security, prevent fraud, and comply with legal and regulatory obligations. This processing is subject to the provisions of the Company’s Privacy Policy, which forms an integral part of these Terms.

10.2 Types of Data Collected

The data collected by the Company may include identification, contact, and address information; order history; usage data; preferences; reports; support requests; device and connection information; and any other data provided directly by the user or generated through the user’s legitimate use of the Platform.

10.3 Data Usage Purposes

The collected data is used for the purposes of operating the service, processing orders, communicating with the user, verifying accounts, improving the application’s performance, personalizing certain features or offers, managing complaints and refunds, detecting risks and fraud, and complying with legal and regulatory requirements.

10.4 Sharing Data with Third Parties

The Company may share data to the extent necessary with technical service providers, business partners, delivery providers, payment service providers, legal or regulatory authorities, to the extent required by the Service, mandated by law, or necessitated by a reasonable and legitimate interest to protect rights or fulfill obligations.

10.5 User Rights Regarding Their Data

In accordance with applicable laws and regulations, the user may request access to their data, or request its correction, updating, or objection to certain aspects of its processing, or request its deletion or restriction in cases permitted by applicable rules, through the channels approved by the Company.

10.6 Data Security

The Company implements technical and organizational measures to protect personal data from unauthorized access, unlawful use, loss, damage, or improper disclosure; however, it does not guarantee the absolute absence of technical or security risks in the digital environment.

10.7 Data Retention

The Company retains data for the period necessary to fulfill the purposes for which it was collected, to meet its legal obligations, or to manage disputes and rights, and then takes the necessary steps to delete, anonymize, or securely archive it as it deems appropriate and as permitted by law.

10.8 Cookies

The app or website may use cookies or similar technologies to improve performance and functionality, analyze usage, and personalize certain features. The user may control some of these settings through their browser or device, noting that disabling them may affect the efficiency of certain platform features.

10.9 Contacting Us Regarding Privacy

For more information regarding privacy practices or to exercise data-related rights, the user may refer to the approved Privacy Policy or contact the Company through the official channels listed in this document or in the App.

 

11. Promotions and Competitions

11.1 General Terms of Participation

Any promotions, competitions, or marketing campaigns launched by the Company are subject to specific terms announced at the launch of the campaign or upon participation, and such terms are considered an integral part of this document to the extent they relate to the campaign. The user’s participation in any promotion or contest constitutes their acceptance of its specific terms, including eligibility requirements, duration, prize, selection mechanism, disqualification, and redemption.

11.2 Use of Content Submitted by Participants

If a participant submits photos, videos, comments, or any other materials as part of a campaign or contest, they acknowledge that they have the right to submit them, and grants the Company a license to the extent necessary to display, use, or republish such content within the scope of the campaign or for promotional purposes related to the campaign or the Platform, without prejudice to any original rights the participant may retain in the content, where legally permissible.

11.3 Selection of Alternate Winners

If the winner cannot be contacted, fails to complete the requirements for claiming the prize within the specified period, or is found not to meet the conditions, the Company may disqualify them and select an alternate winner or take any other action provided for in the campaign terms.

11.4 Marketing and Promotional Communications

The Company may use the User’s contact information, to the extent permitted by law and in accordance with the User’s preferences and account settings, to send marketing notifications, offers, updates, or messages related to campaigns, business relationships, or service improvements.

11.5 Unsubscribing from Marketing Communications

The user may cancel their subscription to marketing messages at any time through account settings, links, or instructions provided for that purpose, but the Company reserves the right to send operational, legal, order-related, account-related, or security-related notifications.

11.6 Use of Winners’ Experiences in Advertising

The Company may, after obtaining the necessary consents where required, use the names, images, comments, or experiences of winners regarding the prize or service in promotional, marketing, or media materials related to the campaign or the platform, within the limits permitted by applicable laws and regulations.

 

12. Dispute Resolution

12.1 General Legal Framework

These Terms and Conditions shall be governed by and construed in accordance with the laws in force in the State of Libya, and the exclusive jurisdiction for any dispute arising out of this document, the use of the Application, or any related request or transaction shall lie with the competent Libyan courts.

12.2-Tiered Dispute Resolution Mechanism

The Company is committed to addressing disputes and complaints fairly, practically, and with as little complexity as possible. Therefore, before resorting to legal action, the User must first contact Customer Service, Technical Support, or the relevant channel to present the issue and enable the Company to review and resolve it. If a resolution cannot be reached at the initial stage, the matter may be escalated to internal review, and an amicable settlement, mediation, or any appropriate mechanism may be proposed before pursuing legal action, without prejudice to rights that cannot be waived by law.

12.3 Time Limits for Filing Complaints

The user must submit the complaint, report the defect, or file a claim related to the order within a reasonable period from the date of discovery of the incident, so that the company can verify and address the situation. The company may establish internal procedural deadlines for certain types of orders, categories, or services, provided that such deadlines do not violate the rights granted to the consumer by law.

12.4 Remedies and Compensation

If the Company’s liability is established in accordance with these Terms and applicable law, the remedy may, depending on the nature of the case, consist of rectifying the defect, re-performance, replacement, full or partial refund, or the granting of a credit or direct and reasonable compensation within the limits permitted by applicable regulations.

12.5 Limits of Liability in Disputes

To the extent not inconsistent with mandatory rules, the Company’s liability in any claim relating to a specific order or transaction shall be limited to the total value of such order or transaction or to the amount of foreseeable and reasonable direct damages, whichever is more appropriate to the nature of the case and to the extent permitted by law.

 

13. General Terms

13.1 Binding Nature of the Agreement

These Terms and Conditions constitute a binding agreement between the Company and the User regarding the use of the Application and related services. The User may not assign his or her rights or obligations arising therefrom to a third party without the Company’s prior written consent, while the Company may assign certain of its rights or obligations or delegate their performance to a third party, affiliate, or service provider, provided that this does not result in an unlawful infringement of the User’s fundamental rights.

13.2 Severability

If any provision of this document is held to be invalid or unenforceable by a competent judicial or regulatory authority, this shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect to the extent permitted by law.

13.3 No Waiver of Rights

The Company’s failure to exercise any right, power, or remedy available to it under these Terms in a particular instance shall not constitute a waiver of that right or any other rights, nor shall it preclude the Company from exercising such rights at any time thereafter as permitted by applicable laws and circumstances.

13.4 Modification of Terms and Conditions

The Company may modify, update or replace these Terms and Conditions from time to time in accordance with legal, regulatory, technical, commercial or operational requirements. Such amendments shall take effect from the date of their publication on the App or Website or from the date of notification to the User, where applicable. Orders placed and accepted prior to the amendment taking effect shall remain subject to the version in force at the time of their conclusion, unless otherwise provided by law or the nature of the circumstances.

13.5 Protection of Statutory Rights

No provision in this document is intended to exclude or restrict any right conferred on the user or consumer under applicable law which cannot be waived or limited. In the event of any conflict between any provision of these Terms and a mandatory provision of law, the legal provision shall prevail to the extent necessary and the remainder of the provision shall remain in force.

13.6 Entire Agreement

This document, together with the Privacy Policy and any specific policies, notices or terms referred to therein or adopted pursuant thereto, constitutes the entire agreement between the Company and the User in relation to its subject matter, and supersedes any prior understandings, correspondence or offers relating to the general use of the Application, unless there is a separate contract or agreement governing a different relationship within a separate scope.

13.7 Request for Assistance and Clarification

If the User requires clarification of any provision of this document or assistance regarding their account, requests, rights or obligations, they may contact the Company via the official support and customer service channels.

13.8 Commercial Use

The products and services offered via the BEDEK app are intended primarily for consumer or personal use unless otherwise stated or unless there is a separate contractual relationship with the relevant business partner or organisation. The platform may not be used as a means for organised resale, unauthorised commercial activity, or the purchase of large quantities for the purpose of redistribution without the Company’s consent.

13.9 Quantity and Value Limits

The Company reserves the right to impose maximum or regulatory limits on the quantity of products, the total value of orders, the number of transactions, or certain categories, whether for operational, security, or regulatory reasons, or to limit misuse, unusual orders, or bulk orders.

13.10 Nature of the Service as an Intermediary

Where the Platform displays products or services owned or provided by business partners, BEDEK may act as a technical, marketing or coordination interface, or as an authorised commercial intermediary to manage orders, payments, customer service and delivery. In such cases, the contract for the sale of the product or the provision of the service may be concluded between the user and the relevant business partner, with the Company’s role remaining within the limits stated on the Platform or required by the nature of the service. Furthermore, the detailed terms and conditions relating to the participation of shops and partners, or to the management of their packages or operational services, may be set out in separate documents, including the Bedek Seller documents, without this constituting an incorporation into this document.

Similarly, the execution of delivery operations or certain logistical aspects may be carried out by entities, individuals or operational systems subject to independent policies or terms, including those relating to the Bedek Delivery app, whilst the user’s consumer obligations in this document remain regulated by their specific scope without being conflated with the terms of service providers or operational partners.

 

14. Contact Information

14.1 Company information

Company name: The Future Bedek for E-commerce and Delivery Services Limited Liability Company.

Trading name: BEDEK

Address: East Janzour, Tripoli, Libya

 

14.2 Channels of communication

Tel: 00218912825000

Email: info@bedek.ly

WhatsApp: 00218912825000

 

14.3 Websites and apps

Official website: https://www.bedek.ly

Privacy policy: https://www.web.bedek.ly/privacy-policy

Mobile app: BEDEK is available on the App Store and Google Play

 

 

These terms and conditions form the general legal framework governing our relationship with you as users of the BEDEK app. The company reaffirms its commitment to providing a professional, secure and balanced digital experience that safeguards users’ interests, and regulates the relationship with business partners and service providers within an integrated and consistent operational framework.

This document also confirms that BEDEK, Bedek Seller and Bedek Delivery constitute an operational and commercial ecosystem that is interconnected in terms of identity, service and objectives; however, each application retains its own functional and organizational scope and specific terms where applicable. Accordingly, references to these applications in this document are made for the purposes of consistency and organizational integration, not to merge the various legal relationships into a single document.

We recommend that you keep a copy of these Terms and Conditions for future reference. If you have any questions or queries regarding them, please contact us via the official channels listed above.

 

 

 

 

 

© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD.